Refund policy

Returns & Refunds Policy

We want you to feel confident when shopping with us. If your jewelry arrives damaged or faulty, we’re here to help.

Return Eligibility

We only accept returns for:

• Damaged or faulty items

We do not accept returns for:

• Non‑damaged items (change of mind, wrong size, etc.)
• Earrings, unless they arrive damaged, due to strict hygiene standards

Return Window

Customers have 30 days from the date of purchase to report any damaged or faulty items. After 30 days, we are unable to accept returns or issue refunds.

Reporting a Damaged Item

If your item arrives damaged, please contact us within the 30‑day window using our Contact Us page and include:

• Your order number
• The name and email used at checkout
• Clear photos of the damage and packaging

This allows us to assess the issue and process your return quickly.

Return Postage

• For damaged items, we cover the return postage costs.
• Items should not be sent back without approval, as unapproved returns may not be accepted.

Condition Requirements for Damaged Returns

Items must be returned with:

• Original packaging
• Any included accessories (pouches, boxes, certificates)

Refunds

Once your return is received and inspected:

• Refunds are issued to the original payment method
• Processing typically takes 2–5 business days
• You will receive an email confirmation once your refund has been completed

Non‑Returnable Items

We cannot accept returns for:

• Earrings (unless damaged)
• Items not reported within 30 days
• Items damaged after delivery
• Items returned without approval

Contact Us

If you need help with a damaged item or have any questions about our policy, our support team is always happy to assist.